Information Collected
S13 collects the following information to deliver safe and high-quality services to users:
- Account Information: Name, email address, phone number, and registration details you provide.
- Device & Browser Information: Technical data like IP address, browser type, and operating system for security and user experience.
- Local Payment Information & MYR: Records of payment transactions using local methods such as DuitNow and GrabPay.
- Cookies & Tracking Technologies: Used to personalize your experience and analyze site traffic.
- Usage Data: How you interact with the platform, including game choices, playtime, and any support messages.
Purpose of Information Use
Collected data is used for:
- Providing and tailoring services to users’ needs.
- Processing payments and transactions securely.
- Enhancing user experience and optimizing the platform.
- Complying with legal regulations and preventing fraud and suspicious activities.
- Providing efficient and responsive customer support.
Cookies & Tracking
S13 uses cookies to ensure the site functions properly and to personalize content and ads. You can manage cookies via your browser settings, though this may affect your experience quality.
Tracking is also used for traffic analytics and platform security.
Data Storage & Security
Your data is securely stored using multiple security measures including SSL encryption, firewalls, and strict internal controls. We are committed to preventing unauthorized access to your personal information.
Only authorized staff have access to personal information for the stated purposes.
Information Sharing & User Rights
S13 does not sell your personal information to third parties. Data is only shared with service partners who are contractually bound by privacy agreements and solely for permitted purposes.
You have the right to access, correct, or delete your personal data under Malaysia’s Personal Data Protection laws. For such requests, please contact our customer support.
Policy Updates & How to Contact Us
S13 reserves the right to update this privacy policy periodically. Any changes will be clearly announced on the website.
For privacy inquiries or to exercise your rights, please contact us at [email protected], and we will assist you promptly.